Software Services

The advent of machine learning and automation in the banking and financial services sector has resulted in a need for multi-disciplinary teams that work on managing end-to-end services. From requirements gathering, architecture, development, testing, to technical writing and support of dev-ops, we provide a broad range of services that keep our parent organization ahead of the dynamically changing marketplace.

FAI launched its software services operations in 2003 and currently employs 900+ professionals who cater to North America, Canada, Australia and UK. Our holistic services include Machine Learning, Automation, Enterprise Search Engines, Mobile Apps, Oracle, Web Applications, Enterprise Application Integration and Software as a Service (SaaS) for the mortgage industry. We cater to real-time needs of our customers using the latest technology stacks such as Angular JS, MVC, Bootstrap, Typescript, Node JS and Apache Solr.

State of the art storage and servers form the framework of these services, enabling us to deliver large scale, mission-critical projects and worldwide implementation of E-business suites that lead to improved efficiencies, standardization, audit compliance and required controls. In addition, our Centers of Excellence on technology, testing, process, quality, domain and people enable us to standardize and innovate to improve overall delivery.

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Research Design & Architecture

A team of dedicated architects design and develop reusable frameworks for various business' needs with a focus on preparing products for the next wave in technology. Our architecture team works to create and upgrade frameworks for:

  • Mobile Applications
  • SOA/Cloud Computing services
  • Web Applications
  • Automation Frameworks – Performance and Functional
  • Artificial Intelligence
  • OCR Technology
  • Other Emerging Technologies
Product Development

The teams at FAI create applications for:

  • Enterprise Application Integration
  • Software as a service for the mortgage industry
  • Mobile
Product Maintenance

At FAI, we specialize in the following categories of maintenance:

  • Preventive maintenance
    Modification of a software product after delivery to detect and correct latent faults in the software product before they become effective faults.
  • Perfective maintenance
    Modification of a software product after delivery to improve performance or maintainability.
  • Corrective maintenance
    Reactive modification of a software product performed after delivery to correct discovered problems.
  • Adaptive maintenance
    Modification of a software product performed after delivery to keep a software product usable in a changed or changing environment.
Quality Assurance

At FAI, our focus is on quality. Our Quality Assurance encompasses the entire software development process, which includes processes such as requirements definition, software design, coding, source code control, code reviews, security compliance, change management, configuration management, testing, release management, and product integration. We have customized frameworks across technologies for automation of QA processes including functional testing, regression testing, and performance testing.

Testing Practice

Our Oracle applications group provides consultancy and implementation services in the areas of general accounting, procurement, and CRM (Customer Relationship Management). We have proven expertise in implementing Oracle applications for multiple divisions working across distributed locations. We have worked towards implementation of Oracle E-Business Suite platform across different geographies. The project involved remodeling business processes, integrating multiple internal/external systems and supporting reporting requirements. This led to improved efficiencies, standardization, audit compliance and required controls.

ERP / CRM
  • Oracle Apps
    We work with test automation framework which is tool-agnostic and architected to support multiple tools like Coded UI, Selenium, Axe etc. The framework has rich features including user-friendly reports, developer-friendly logs, effective data handling and easy configuration mechanisms. Reduced cycle time for QA Automation and increased productivity were key benefits of this project.
  • Pivotal CRM
    Our Pivotal solution enables us to provide the highest level of service to our Pivotal CRM stakeholders. Our experience ranges from quick success initial deployments to highly customized turnkey deployments of comprehensive Pivotal CRM suites. Our project methodology relies heavily on the quality of the resources applied to the project, and we believe that the quality of our Pivotal CRM professionals is unmatched.


Data Analysis & Reporting Services

Our data warehouse and business intelligence reporting solutions are designed to improve the performance of our diversified functional groups. Often the information required by decision makers is trapped in unwieldy OLTP or other back-end systems, and it is difficult to produce reports from those systems. Our data warehouse with a business intelligence (BI) reporting solution creates a flexible and responsive performance management and dashboard application which drives business results. Our BI roadmap has repeatable project plans for acquiring, maintaining, and distributing many different products, which may be using discrete online transaction processing (OLTP) applications (such as order processing, customer support helpdesk, and agent information).

Our Services Include:
  • Building data marts and warehouses for different functional groups
  • Creating enterprise-wide data warehouse and reporting solutions
  • Re-engineering existing data marts and warehouses