Business Technologies Solutions (BTS) – Infrastructure

A strategic partner to our parent organization, the Business Technologies Solutions group delivers critical infrastructure and security services across the globe.

Following rigorous ITIL and Information Security guidelines, our services include anticipating business needs 24X7 to ensure optimized and efficient operations. Our skilled human capital, armed with the best technical certifications and global standards, work on a comprehensive technology suite that adheres to a business-centric, SLA-driven approach.

We deliver best practices led offerings across the entire service life cycle including Planning, Development, Deployment, Maintenance and Retirement.

Server Operations

Building and managing servers on primary operating platforms - Microsoft Windows, UNIX and Solaris.

Enterprise Messaging and Directory Services

Leading the design, implementation and maintenance of core infrastructure services including Active Directory, Microsoft Exchange, Microsoft Lync, RightFax, Cisco IronPort Antispam, Symantec Enterprise Vault, Blackberry Enterprise, AD DNS, DHCP & WINS for First American Corporation.

Network Operations

Network & network security infrastructure solutions with Cisco Firewalls, routers, switches, Aruba Wireless controllers and Cisco F5 Load balancers.

Storage & Backup Operations

Providing Backup and restore solutions with EMC Networker, with comprehensive schedules of daily, weekly and monthly back up. We manage and administer several Petabytes of data running on various EMC systems like VMax, VNX, VNXe, Isilon, and XtremIO.

Database Operations

Complete database administration solutions for technologies such as Microsoft SQL and ORACLE.

Enterprise IT Security Services

Protecting information & infrastructure by continuously monitoring security alerts and mitigating risks posed by internal and external threats.

Cloud Services

Our skilled in-house administrators manage cloud environments such as Microsoft Azure, which host key development environments.

Identity and Access Management

Network domain and application-level identities are managed using the enterprise-class tools and technologies.

Disaster Recovery Management

Driven using the leading practices from the industry, this arm ensures that our services go uninterrupted.


World-class virtual infrastructure built on Citrix Xen servers for VDI solutions, VMWARE ESXi and Microsoft Hyper-V for server virtualization. Disaster Management solutions are automated through VMWARE SRM for critical applications.

End User Computing

Includes FA Service Desk & PC Operations Teams. Service Desk provides voice/chat/email/portal-based end user support for infrastructure and FA application issues with tools such as CIPC, Finesse, Microsoft Lync, Bomgar, AD, Microsoft Outlook, Right Answers, VIP Access Manager, Calabrio and CUIC while the PC operations team manages remote installation services for end users, Microsoft Group Policy Management, Enterprise Imaging solutions, as well as the creation and management of shares using Microsoft DFS technologies.

Infrastructure Automation

Develops and implements an automated recovery plan for applications in First American Corporation. Also automates routine tasks for the infrastructure team. CC SCOM process automation teams provide support to SCOM monitoring tool process automation.


Includes Event management, incident management, problem management and knowledge management with a wide variety of industry-know software and tools such as Service now, SCOM, Control M etc.